Last week on REOX’s Webinar Series, we were joined by Tara Dugger, Senior Operations Manager for VRM Mortgage Services.

Tara offered a timely and tactical walkthrough of the full REO property lifecycle, from initial acquisition to final disposition. Whether you’re a seasoned pro or new to the space, here are the key takeaways that stood out:

The Lifecycle, Simplified

In her walkthrough, Tara emphasized that speed and consistency at each step are critical—especially early on. Agents who complete occupancy checks quickly and report issues proactively tend to stay top-of-mind.

Agent Performance: What VRM Looks For

The best agents are more than just vendors—they're reliable, responsive partners..

• VRM stressed that timeliness and thoroughness are critical—especially in BPOs, property inspections, and communication with the asset manager.
  
  
• Agents who overcommunicate early (e.g., flag repairs, note title issues, or provide early insights) are seen as proactive and dependable.
  
  
• VRM is increasingly prioritizing agents who can be solution-oriented partners, not just task-completers.

In short: treat each assignment like it’s your only one.

BPOs and Valuation Discipline

• One of the most critical responsibilities is the Broker Price Option (BPO). Accuracy is vital—not just hitting a number, but explaining your comps and logic clearly.
  
  
• Photos and documentation matter a great deal; poor or incomplete submissions can lead to delays or reduced confidence in the agent.
  
  
• “Know your market and defend your values”—was a recurring piece of advice.

How AI Fits In

Tara shared that while VRM is exploring AI for internal efficiencies (like quality control on BPOs), agents should consider AI tools for tasks like writing listing descriptions, summarizing narratives, or organizing marketing efforts. It’s not about replacing professionals—it’s about enhancing what they already do well.

Trends and Outlook

• While the overall REO volume remains moderate, VRM is seeing pockets of activity increase, especially in the Southeast and Midwest.
  
  
• The market is shifting, and agents who are already trained, registered, and fully compliant with platforms like VRM are most likely to see the next wave of volume.
  
  
• On the call, Tara mentioned that, while nothing is certain in a volatile market, VRM is hopeful it will see a steady uptick in REO in 2025, and is preparing accordingly.
  
  
• It’s advisable for agents to do the same. Having your profile up-to-date and compliance materials in place now will position you ahead of the curve.

Final Word

Tara’s message was clear:

• Be responsive and thorough
• Stay compliant and updated
• Implement A.I. into your workflow
• Stay ready for market ahead

Agents who do those four things—consistently—are the ones who grow with the market, and land future listings.

Not sure your profile’s current? Update it now.

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